Revving Up with ChatGPT: Mercedes-Benz Ditches Buttons, Hires Talkative AI Co-Pilot!

AV
4 min readJun 19, 2023

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German automaker Mercedes-Benz recently made an exciting announcement, stating that it will integrate OpenAI’s ChatGPT chatbot into its cars through a beta program for the Mercedes-Benz User Experience (MBUX) feature. This integration will provide AI-driven voice commands and additional functionality to enhance the driving experience.

Image Source: https://www.mercedes-benz.com/en/

Beta Program for MBUX Integration

The beta program, set to begin on Friday, June 16, and run for three months, allows drivers to participate by simply inquiring about it in their Mercedes-Benz vehicles. Initially, the beta will be limited to the United States market, providing a select group of drivers with the opportunity to experience the innovative capabilities of the ChatGPT chatbot.

Powered by Microsoft Azure OpenAI Service

Mercedes-Benz has chosen to bring the popular ChatGPT chatbot to its cars through the Microsoft Azure OpenAI Service. This service, launched by the tech giant in March, offers advanced AI capabilities and enables seamless integration of language models into various applications and platforms. By leveraging this powerful technology, Mercedes-Benz aims to enhance its MBUX voice assistant.

Improved Voice Commands and Adaptability

The MBUX voice assistant, known for its “Hey Mercedes” feature introduced in 2018 on the Mercedes-Benz A-Class, enables drivers to control various functions in their cars using voice commands. With the integration of ChatGPT, Mercedes-Benz aims to make the voice responses more intuitive and adaptable. Drivers will be able to interact with their vehicles in a more natural and conversational manner.

Exploring the Potential of Large Language Models

Isabel Meurer, the communications manager for Mercedes-Benz Operating System (MB.OS) and connected car and digital products, expressed her confidence in ChatGPT as the “most mature offering” among current large language models. She highlighted the immense potential of generative AI, particularly large language models, in processing and generating natural language.

Mercedes-Benz recognizes the significance of delivering a voice assistant that can handle various queries and engage in meaningful conversations. By incorporating ChatGPT into MBUX, the company aims to further refine its voice assistant’s capabilities and improve the overall user experience.

Addressing Concerns: Data Protection and System Safety

While some Mercedes-Benz owners may have concerns regarding the safety and effectiveness of AI tools, the company emphasizes that data protection is a top priority. ChatGPT will operate within a controlled cloud environment, allowing the automaker to monitor for potential risks and continuously enhance the system.

Markus Schäfer, Mercedes-Benz Group CTO, highlighted the company’s commitment to redefine the relationship between customers and their Mercedes cars. Integrating ChatGPT with Microsoft in their controlled cloud environment represents a significant milestone toward achieving this goal.

Future Innovations and Collaborations

Mercedes-Benz has a history of embracing technological advancements and exploring collaborations to enhance its vehicles. In early 2020, the automaker partnered with the UK-based blockchain startup Circulor to reduce CO2 emissions in its supply chain. These initiatives demonstrate Mercedes-Benz’s dedication to incorporating innovative solutions to create more sustainable and advanced driving experiences.

By integrating OpenAI’s ChatGPT chatbot into the Mercedes-Benz User Experience, the automaker’s goal is to provide drivers with an improved voice-controlled interaction within their vehicles. Mercedes-Benz aims to enhance the voice assistant by utilizing the capabilities of large language models, resulting in a more intuitive and adaptable system. The company maintains a strong commitment to data protection and system safety, ensuring a secure and seamless user experience. As Mercedes-Benz continues to push the boundaries of automotive technology, customers can anticipate exciting advancements and innovations in the future.

The integration of ChatGPT into Mercedes-Benz vehicles is made possible through the Microsoft Azure OpenAI Service, which was launched in March. This service aims to enhance the existing “Hey Mercedes” voice assistant feature that was introduced in 2018.

With this new integration, drivers will have the ability to:

Play music

Set navigation

Adjust the temperature

FAQs

How can I participate in the beta program for ChatGPT integration in Mercedes-Benz cars?

To participate in the beta program, simply inquire about it in your Mercedes-Benz vehicle. The program is currently available to drivers in the United States.

What is the Microsoft Azure OpenAI Service?

The Microsoft Azure OpenAI Service is a platform provided by Microsoft that allows seamless integration of AI capabilities, including language models like ChatGPT, into various applications and platforms.

What improvements does ChatGPT bring to the MBUX voice assistant?

ChatGPT aims to enhance the voice assistant’s responses, making them more intuitive and adaptable. It allows for more natural and engaging conversations with the vehicle.

How does Mercedes-Benz address concerns regarding data protection and system safety?

Mercedes-Benz prioritizes data protection and operates ChatGPT within a controlled cloud environment. The company continuously monitors for potential risks and works to improve the system’s safety.

What other innovative collaborations has Mercedes-Benz pursued?

Mercedes-Benz partnered with the UK-based blockchain startup Circulor to reduce CO2 emissions in its supply chain. This collaboration exemplifies the automaker’s commitment to sustainability and technological advancements.

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AV

Exploring the intersection of Product, Psychology, Tech and Business. 📚💡🚀 #InnovationJunkie